How to deliver interpreting with a mobile app

Nov 12, 2018 | 0 comments

Interpreters Portal are offering any language agency the opportunity to deliver telephone interpreting services through your own smartphone app. With no hefty development costs or lengthy timescales, we will enable you to deliver your own app, complete with customer registration and in-app payment collection.

 We believe our interpreting app interface, backed by our sophisticated telephone interpreting system, is currently the easiest to use and most customer friendly solution on the market.

 Whether you sell direct to consumers or provide your services to corporate clients, providing app based telephone interpreting services could be advantageous for your business. Any of our services can be customised to suit your niche market.  

 App based services undoubtedly improve accessibility for the customer. Once downloaded, the app is instantly available to any of your clients and accessing an interpreter is a simple as tapping a call button on their smartphone screen. It’s easier and faster to connect to an interpreter. Memorising language codes and service telephone numbers are a thing of the past! 

What do you get?

  • Your own app (English language based).
  • Your own entry in the App Store and Google Play.
  • Your own app name and branding.
  • In-app customer registration, and in-app payment collection if required.
  • Full service management.
  • Detailed reporting on registrations, minutes sold, and call logs.
  • English to 13 languages as standard, with the option to add additional languages.
  • Our interpreters and/or your own attached to the service.

How does it work?

Our app interface has been built with customer experience in mind. It is simple to use, intuitive, and accessible. 

Users download the app from their chosen app store (either the App Store for iOS or Google Play for Android). Downloads are free. Customers can register an account in the app on their first use. If you choose to sell interpreting minutes through the app, users can by bundles of minutes using in-app payments. Payment collection could not be simpler. 

To make a call a user simply selects their required language and taps to call. Our clever telephone interpreting system will then check the customer record, whether there are minutes on the account (if required) and then connect the caller to an interpreter in their requested language within a minute – all without the caller inputting any data!

See what our clients have done with the app

We have partnered with ltd to deliver their services to the travel industry. Check out our app based interpreting service in action with the “whym: Translation for Travel” app.