Interpreting App for Travellers

Designed for both business and leisure travellers,

whym: Translation for Travel provides quick and easy access to professional interpreting services anywhere in the world, at any time

 

The Challenge

whym.global are a specialist boutique language agency for the travel industry, based in London UK.  They provide a range of language services direct to consumer and in partnership with travel companies.

In 2016 they spotted a significant gap in the market for travellers to aceess the services of a professional interpreter directly from their smarthphone. As with many small and medium sized language agencies, building a complete platform to deliver the service and manage the interpreters was not an option. They were looking to source a complete end-to-end solution that included a telephone interpreting platform, management of interpreters, and flexibible technolgy for a smooth intergration with an app interface. 

In order to compete with the growiing number of machine translation apps, they required a service that would be intuitive and easy for anyone to use. The lengthy IVR menus and language codes normally associated with telephone interpreting services would not be appropriate. Looking to build a truly innovative service that would handle all aspects of a customer interaction with the service – including service registration and payments. And to top it all off, the app needed to be available in all appstores!

 

The Interpreters Portal Solution

We were in a position to offer a complete end to end solution — including our telephone interpreting platform, full interpreter management, and integration with a simple app interface. We have always prided ourselves on the flexibility of our telephone interpreting platform, which enables us to easily customise services to each of our client’s requirements. 

By far the most complex piece of whym.global’s app based service is our telephone interpreting platform that effectively runs all aspects of the service. Integrating with the app interface and the app stores — our platform collects all registrations and payments, drives the telephone based service that connects the traveller to an online interpreter, logs all calls, monitors online interpreters and enables us to provide detailed reports on all activity on the service from any angle. We are able to provide whym.global with extensive records of all registrations, minutes purchased, any calls made through the service and user activity. 

Our ability to customise and restrict our standard service IVR selection menu was central to the success in speed of connection between a traveller and interpreter. All a caller hears on making a call is their account balance and confirmation of their language choice. Using caller number recognition we are able to verify any caller on the basis of their registered mobile number. As soon as a traveller selects their required language in the app our system checks how much money is on the account and then locates an online interpreter in the required language — all within a minute. And, crucially, without any additional data input by the caller. 

With the design of the app expertly completed by Netguru, we’ve been able to deliver a interface that appears eminently simple to the traveller, while most of the sophisticated system technology is hidden from view. 

From our initial consultation through to delivery Interpreters Portal have understood and delivered our ethos. 

Their expertise and support has been integratl to the growth of our business. We’re delighted to have thousands using our app and to be recognised in the travel industry as a major provider of language services. 

whym.global Ltd, London

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