Delivering Interpreting Differently
For the bespoke language services you actually need.
What’s different about Interpreters Portal?
Delivering services differently
Our aim is to always deliver the right interpreter, via the most appropriate medium, as simply as possible. We encourage language agencies to embrace all forms of remote interpreting in order to deliver the service their clients need for every individual circumstance.
Building business models differently
We believe that there are different, and better, ways to build commercial relationships between users, agencies, and interpreters. These will include models where the value that is added for any particular transaction is what matters, rather than the time on the job. We are also investigating ways where many users can each pay a small subscription for access to a service and so enable us to provide to them access to the interpreters at no additional costs.
Working with interpreters differently
We commit to pay every interpreter accurately and on the same day every month.
Cultivating individual relationships with the interpreters is an integral part of our work. We focus more management time on building and maintaining that trust than we do on any of our other priorities.
Helping you connect better with every patient, client, and participant.
On-demand Interpreting
Our 24/7/365 on demand interpreting service is available for any scenario where you’re unprepared and need language help. Ideal to help triage patients or when meeting new clients. You simply dial into your service to connect with an interpreter. Each client has their own service built to their own specifications.
Booked Sessions
Book an interpreter to join any consultation or appointment. Easily schedule your interpreter for a remote or face-to-face meeting. Each of our clients is provided with their own online booking facility where you can select languages alongside specific skills and gender.
Interpreter Continuity
A relationship based on trust and mutual understanding is essential for good healthcare. There is immense value in having the same interpreter present for follow-up appointments. Our system will automatically book the same interpreter for reoccuring appointments.
Reminders & Messaging
We all know that appointment reminders are useful tools to reduce no shows. But how useful are they if your patients can’t read them? Improve your attendance rates with translated messages and appointment reminders. Our service includes options for fully translated writted content too.
Happy Clients
I don’t know what we did before this service was in place!
We are now able to open the doors of our service to non-English speaking communities where before we would turn these clients away as we didn’t have the infrastructure in place to support them.
Thrive Tribe have built an excellent partnership with InterpretersPortal. Rolling out the the portal to our 10 services was much easier than anticpicated.
Katie Ferrett, Quality & Training Manager, Thrive Tribe
The support from InterpretersPortal has been excellent from day one.
They always ask all the right questions and listen to our needs in order to find the best solutions for our group and the family we are supporting. They go out of their way to find the right interpreter and the most efficient way to access the interpreters.
The main interpreter that has been assigned to our group/family is a pleasure to work with.
Whitechapel Welcomes
The InterpretersPortal couldn’t be any easier to use.all you have to do know which numbers to call and listen to the recorded instructions.
If that wasn’t enough the team at InterpretersPortal are really friendly and helpful, always wiling to explain anything if you’re unsure.
To quote Casablanca,”I think this is the beginning of a beautiful friendship that will help us to communicate effectively with many, many more clients.
Eloy Grana, Support Team Manager, Thrive Tribe
The response to each request has always been fast and very efficient, and the quality of work from the interpreters has been impressive as it has encouraged participants to attend their appointments with ease.
The booking process via the portal has made thingssimple to request an interpreter and our coaches have been getting through their sessions with ease in clinic
One You Leeds, Reed Momenta
Our Work
Language Services Opens Door to Health and Well-being for all with Thrive Tribe
One You Leeds Improves Health in the Community with Language Access
Salvation Army welcomes refugee family to London supported by InterpretersPortal
About Us
Technology
Our interpreting services are hosted on leading cloud platforms, which ensures they are remain reliable and robust. We are completely platform agnostic. This means we can work with any communications platforms you already use. As the world adapts to and adopts new technology, we also modify and improve our platform to incorporate those changes.
Expertise
We’ve been building successful bespoke language services for almost two decades. Our experience includes a whole range of different services from mobile apps, telephone, to call centre support, in-car integrations, and simultaneous video conferencing for online training. Over the years we’ve gained a reputation in the language industry as the go-to provider for more challenging assignments. We do love a challenge!
Flexibility
Our interpreting platform allows us to easy build custom services for each and every client. We firmly believe that language services are not one size fits all – especially in healthcare. Each service we build from the ground up to ensure the smoothest user interactions. Our aim is for your new language service to fit seamlessly into your organisation. And if your requirements change, it’s easy for us to alter your service to match.
Care and Support
We want to know you, to understand your business so that we can develop the perfect solution. We’ll make sure you and your staff know exactly how use your service and work with interpreters with our complimentary training sessions. Our support doesn’t stop when you’re up and running either. We maintain a constant feedback cycle between all parties, which allows us to proactively respond to any issues that may arise. We’re always available for any questions or queries too.
Technology
Our interpreting services are hosted on leading cloud platforms, which ensures they are remain reliable and robust. We are completely platform agnostic. This means we can work with any communications platforms you already use. As the world adapts to and adopts new technology, we also modify and improve our platform to incorporate those changes.
Expertise
We’ve been building successful bespoke language services for almost two decades. Our experience includes a whole range of different services from mobile apps, telephone, to call centre support, in-car integrations, and simultaneous video conferencing for online training. Over the years we’ve gained a reputation in the language industry as the go-to provider for more challenging assignments. We do love a challenge!
Flexibility
Our interpreting platform allows us to easy build custom services for each and every client. We firmly believe that language services are not one size fits all – especially in healthcare. Each service we build from the ground up to ensure the smoothest user interactions. Our aim is for your new language service to fit seamlessly into your organisation. And if your requirements change, it’s easy for us to alter your service to match.
Care and Support
We want to know you, to understand your business so that we can develop the perfect solution. We’ll make sure you and your staff know exactly how use your service and work with interpreters with our complimentary training sessions. Our support doesn’t stop when you’re up and running either. We maintain a constant feedback cycle between all parties, which allows us to proactively respond to any issues that may arise. We’re always available for any questions or queries too.
News
Flexible language service helps keep Ergocom’s bespoke programme on track
Bespoke language services for a bespoke vocational rehabilitation provider. Read on to see why it makes sense for your language service to match your business operations and ethos.
Salvation Army welcomes refugee family to a new life in London with interpreting support from Interpreters Portal
A group of East London churches are helping a refugee family settle in the UK. Language services are crucial for a the family to feel less isolated as they start their new life in the UK. Our interpreter “really helped us give the family the best start here in the UK” says Ben Still of E123 Welcomes.
InterpretersPortal language services opens the door to health and well-being for all with Thrive Tribe
Our bespoke language service helps Thrive Tribe reach non-English speaking clients in areas they had previously struggled. Supporting more people to make healthy lifestyle changes through their programmes.