Delivering Interpreting Differently

For the bespoke language services you actually need.

 

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What’s different about Interpreters Portal?

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Delivering services differently

We want to change how people access interpreting services. We strive to make language services accessible for any user – anywhere, anyhow, anytime.

Our aim is to always deliver the right interpreter, via the most appropriate medium, as simply as possible. We encourage language agencies to embrace all forms of remote interpreting in order to deliver the service their clients need for every individual circumstance. 

 

 

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Building business models differently

We want to question the whole concept whereby remote interpreting services are bought and sold “by the minute”.

We believe that there are different, and better, ways to build commercial relationships between users, agencies, and interpreters.  These will include models where the value that is added for any particular transaction is what matters, rather than the time on the job. We are also investigating ways where many users can each pay a small subscription for access to a service and so enable us to provide to them access to the interpreters at no additional costs.

 

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Working with interpreters differently

We are passionate about supporting the best professional interpreters across the world.  We aim to recognise their professionalism with better rates of pay, support and job flexibility.

We commit to pay every interpreter accurately and on the same day every month.

Cultivating individual relationships with the interpreters is an integral part of our work. We focus more management time on building and maintaining that trust than we do on any of our other priorities. 

 

 

Specialist Interpreting Services for Health and Well-being Providers

 

We provide interpreting services for the health and well-being sector in the broadest sense. Our work encompasses supporting healthy lifestyle providers, medical centres, charities, mental health organisations, and clinical trials.

Our growing expertise in the sector means were perfectly positioned to deliver tailored services backed by knowledgeable interpreters. 

Helping you connect better with every patient, client, and participant. 

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On-demand Interpreting

Our 24/7/365 on demand interpreting service is available for any scenario where you’re unprepared and need language help. Ideal to help triage patients or when meeting new clients. You simply dial into your service to connect with an interpreter. Each client has their own service built to their own specifications.  

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Booked Sessions

Book an interpreter to join any consultation or appointment. Easily schedule your interpreter for a remote or face-to-face meeting. Each of our clients is provided with their own online booking facility where you can select languages alongside specific skills and gender.  

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Interpreter Continuity

A relationship based on trust and mutual understanding is essential for good healthcare. There is immense value in having the same interpreter present for follow-up appointments. Our system will automatically book the same interpreter for reoccuring appointments. 

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Reminders & Messaging

We all know that appointment reminders are useful tools to reduce no shows. But how useful are they if your patients can’t read them? Improve your attendance rates with translated messages and appointment reminders. Our service includes options for fully translated writted content too.

Happy Clients

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I don’t know what we did before this service was in place!

We are now able to open the doors of our service to non-English speaking communities where before we would turn these clients away as we didn’t have the infrastructure in place to support them.

Thrive Tribe have built an excellent partnership with InterpretersPortal. Rolling out the the portal to our 10 services was much easier than anticpicated.

Katie Ferrett, Quality & Training Manager, Thrive Tribe

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The support from InterpretersPortal has been excellent from day one.

They always ask all the right questions and listen to our needs in order to find the best solutions for our group and the family we are supporting. They go out of their way to find the right interpreter and the most efficient way to access the interpreters. 

The main interpreter that has been assigned to our group/family is a pleasure to work with.

 Whitechapel Welcomes

 

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The InterpretersPortal couldn’t be any easier to use.all you have to do know which numbers to call and listen to the recorded instructions. 

If that wasn’t enough the team at InterpretersPortal are really friendly and helpful, always wiling to explain anything if you’re unsure.

To quote Casablanca,”I think this is the beginning of a beautiful friendship that will help us to communicate effectively with many, many more clients.

Eloy Grana, Support Team Manager, Thrive Tribe 

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The response to each request has always been fast and very efficient, and the quality of work from the interpreters has been impressive as it has encouraged participants to attend their appointments with ease. 

The booking process via the portal has made thingssimple to request an interpreter and our coaches have been getting through their sessions with ease in clinic

 

One You Leeds, Reed Momenta

Our Work

Language Services Opens Door to Health and Well-being for all with Thrive Tibe

One You Leeds Improves Health in the Community with Language Access

Salvation Army welcomes refugee family to London supported by InterpretersPortal

About Us

Technology

Our interpreting services are hosted on leading cloud platforms, which ensures they are remain reliable and robust. We are completely platform agnostic. This means we can work with any communications platforms you already use.  As the world adapts to and adopts new technology, we also modify and improve our platform to incorporate those changes.

Expertise

We’ve been building successful bespoke language services for almost two decades. Our experience includes a whole range of different services from mobile apps, telephone, to call centre support, in-car integrations, and simultaneous video conferencing for online training. Over the years we’ve gained a reputation in the language industry as the go-to provider for more challenging assignments. We do love a challenge!

Flexibility

Our interpreting platform allows us to easy build custom services for each and every client. We firmly believe that language services are not one size fits all – especially in healthcare. Each service we build from the ground up to ensure the smoothest user interactions. Our aim is for your new language service to fit seamlessly into your organisation. And if your requirements change, it’s easy for us to alter your service to match.

Care and Support

We want to know you, to understand your business so that we can develop the perfect solution. We’ll make sure you and your staff know exactly how use your service and work with interpreters with our complimentary training sessions. Our support doesn’t stop when you’re up and running either. We maintain a constant feedback cycle between all parties, which allows us to proactively respond to any issues that may arise. We’re always available for any questions or queries too.

Technology

Our interpreting services are hosted on leading cloud platforms, which ensures they are remain reliable and robust. We are completely platform agnostic. This means we can work with any communications platforms you already use.  As the world adapts to and adopts new technology, we also modify and improve our platform to incorporate those changes.

Expertise

We’ve been building successful bespoke language services for almost two decades. Our experience includes a whole range of different services from mobile apps, telephone, to call centre support, in-car integrations, and simultaneous video conferencing for online training. Over the years we’ve gained a reputation in the language industry as the go-to provider for more challenging assignments. We do love a challenge!

Flexibility

Our interpreting platform allows us to easy build custom services for each and every client. We firmly believe that language services are not one size fits all – especially in healthcare. Each service we build from the ground up to ensure the smoothest user interactions. Our aim is for your new language service to fit seamlessly into your organisation. And if your requirements change, it’s easy for us to alter your service to match.

Care and Support

We want to know you, to understand your business so that we can develop the perfect solution. We’ll make sure you and your staff know exactly how use your service and work with interpreters with our complimentary training sessions. Our support doesn’t stop when you’re up and running either. We maintain a constant feedback cycle between all parties, which allows us to proactively respond to any issues that may arise. We’re always available for any questions or queries too.

News

How language services support diversity and inclusivity in the workplace

How language services support diversity and inclusivity in the workplace

Diverse and inclusive workplaces are good for business. It fosters increased innovation and creativity, with higher rates of employee engagement and retention. However recent D&I surveys indicate there’s still a way to go for the majority of businesses. What role does communication play in building inclusive workplaces? Should language services be a part of your D&I policies?

read more

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