Delivering Interpreting Differently.

We're shaking up the interpreting industry delivering the innovative services you actually need.

 

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What’s different about Interpreters Portal?

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Delivering services differently

We want to change how people access interpreting services. We strive to make language services accessible for any user – anywhere, anyhow, anytime.

Our aim is to always deliver the right interpreter, via the most appropriate medium, as simply as possible. We encourage language agencies to embrace all forms of remote interpreting in order to deliver the service their clients need for every individual circumstance. 

 

 

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Building business models differently

We want to question the whole concept whereby remote interpreting services are bought and sold “by the minute”.

We believe that there are different, and better, ways to build commercial relationships between users, agencies, and interpreters.  These will include models where the value that is added for any particular transaction is what matters, rather than the time on the job. We are also investigating ways where many users can each pay a small subscription for access to a service and so enable us to provide to them access to the interpreters at no additional costs.

 

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Working with interpreters differently

We are passionate about supporting the best professional interpreters across the world.  We aim to recognise their professionalism with better rates of pay, support and job flexibility.

We commit to pay every interpreter accurately and on the same day every month.

Cultivating individual relationships with the interpreters is an integral part of our work. We focus more management time on building and maintaining that trust than we do on any of our other priorities. 

 

 

We deliver the right interpreter – anytime, anywhere, anyhow.

Don’t just take our word, hear what our clients have to say…

We work with a wide range of different clients from organisations promoting health and well-being, to call centres, medical trials, and charities supporting the community. No matter the size or sector of an organisation, we approach each client with same level of care and support. Our reputation speaks for us. 

Katie Ferrett, Quality & Training Manager, Thrive Tribe

“I don’t know what we did before this service was in place!

We are now able to open the doors of our service to non-English speaking clients, where before we would turn these clients away as we didn’t have the infrastructure in place to support them.

This resource is invaluable to us for engaging non-English speaking communities across London, Lincolnshire, East Sussex and our other service delivery areas.

Thrive Tribe have built an excellent partnership with Interpreters Portal. Rolling out the portal to our 10 services was much easier than anticipated.”

Reed Momenta Leeds

 

“The response to each request has always been fast and very efficient, and the quality of work from the interpreters has been impressive as it has encouraged participants to atttend their appointment with ease.

The booking process via the portal has made things simple to request an interpreter and our coaches have been getting through their sessions with ease in clinic.”

Whitechapel Welcomes

“The support from InterpretersPortal has been excellent from day one.

They always ask all the right questions and listen to our needs in order to find the best solutions for our group and the family we are supporting. They go out of their way to find the right interpreter and the most efficient way to access the interpreters.

The main interpreter that has been assigned to our group/family is a pleasure to work with. She brought great experience, not only in interpreting but also in understanding the family’s experience as they resettle in the UK. She connected with the family easily and made sure they felt supported.”

Eloy Grana, Support Team Manager, Thrive Tribe

“The Interpreters Portal couldn’t be any easier to use. 

All you have to do is know which numbers to call and listen to the recorded instructions.

If that wasn’t enough, the team at the Interpreter Portal are really friendly and helpful, always willing to explain anything you are unsure.

To quote Casablanca, “I think this is the beginning of a beautiful friendship” that will help us to communicate effectively with many, many more clients.”

Ben Still, E123 Welcomes Project Manager, Stepney Salvation Army

“Our group works in community sponsorship of refugees, and we are resettling a family here in the UK.

We were really impressed with our interpreter’s experience of working on similar projects and the rapport that she had with both the family and the team. She really helped us give the family the best start here in the UK!”

Nathan Wogman, Managing Director, Taylor Mammon

“Our interpreter was able to translate our meeting with our international client in an extremely helpful and professional manner.

One of the best interpreters we have had the pleasure of working with to date making our telephone conversations a breeze”

About us

We’re first class technologists.

We have spent 10 years designing, building and improving a full interpreting service management platform. We handle all aspects of service management to connect the end-user to the right interpreter – every single time.  We designed our platform with flexibility in mind which enables us to easily integrate with all new technology standards.

As the language industry adapts to and adopts new technology tools, we constantly modify and improve our platform to incorporate those changes. When we first started out, a decade ago, telephone interpreting was almost our entire focus. These days the trends in the industry are demanding professional interpreters deliver more and more of their services via remote data links.

We have built a flexible interpreting platform and have years of experience integrating with the latest technology
bespoke interpreting services for every device

We make interpreting universally available.

 

We put the end-user at the centre of everything we do. And in doing this we recognise that the end users of interpreting services are all of the participants in the transaction, including the interpreters! We help language agencies deliver flexible services tailor-made for each set of users. From the consumer who knows nothing about interpreting and has never used a professional language service, to the seasoned user, we put the them at the heart of the experience. We pride ourselves on providing interfaces that are simple and intuitive to any level of user. 

Whether you need to deliver a professional interpreter in person, via web link into an online meeting, or ensure all your customers have access to an interpreter on the mobile device in their pocket – we build services to connect end-users with a professional interpreter in as few steps as possible.

 

We collaborate.

We collaborate with everyone. We truly believe that by working closely together technology providers, freelance interpreters, and language agencies can begin to add real value for end-users. We aim to collaborate in everything we do. We help our clients write quotes and tenders to assist them to win business using new and innovative commercial models. We work with the best interpreters throughout the world to help them find more quality assignments.

We’re not shy of working with other technology partners. If we don’t have the skills in house to meet the demands of a specific user, we can integrate our own interpreter management platform  with other communications systems. From day one we built our platform with the flexibility to facilitate collaborations and integrations in mind.

We work together to develop the best interpreting solution for your organisation
We build long term strategic partnerships

We build long-term strategic partnerships.

Our raison d’etre is to help language agencies deliver interpreting services. We are not in business to offer services direct to end-users and as such are not in competition with our partners. 

Our role in the partnership is to provide robust, reliable, modern technology, in order for you to offer competitive services. We are also committed to working every day to recruit, manage, monitor and support a cadre of the best interpreters to specifically support your services. Together, we can jointly deliver the services your clients demand. 

Our partnership terms vary from partner to partner, we build the financials around the service you require. Join us in a conversation to see how we can work uniquely together.


Tailored Services for you and your clients

The easiest way for you to connect to a professional interpreter is on the device you're using right now.

Our mobile interpreting solution is not just an extension of an existing telephone interpreting service.  

We have designed and built our service interface from the ground up to ensure the smoothest of user interactions. 

Click the arrows to discover how you can talk to a professional interpreter in just a few taps of your device…

 

Open the app on the device of your choice

Find the Language you need

Choose your connection

Why is now the time to deliver interpreting differently?

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Keep up to date with trends

Keep up with the ever-growing momentum to deliver interpreters into meetings and events via sophisticated online systems. What started as telephone interpreting now encompasses Remote Video Interpreting (RVI), Remote Simultaneous Interpreting (RSI), and Remote Conference Interpreting (RCI).
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Growing Competition

The increasing number of AI speech recognition/machine translation bots are putting strain on traditional interpreting services. The strain is both financial and also driven by user expectations. Service user are increasinly expecting services that are more accessible.
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Cost Efficiency

Slash your costs without compromising on service quality. Administration costs are greatly reduced, as are travel and time costs for interpreters. New pricing structures make professional language services attractive to new markets. 
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Increased Flexibility

Easier to provide interpreting services at short notice and more straighforward to cater for trickier assignments. Built with the user in mind remote online is typically easier for the end user to access. 

Explore some of our work

News

How language services support diversity and inclusivity in the workplace

How language services support diversity and inclusivity in the workplace

Diverse and inclusive workplaces are good for business. It fosters increased innovation and creativity, with higher rates of employee engagement and retention. However recent D&I surveys indicate there’s still a way to go for the majority of businesses. What role does communication play in building inclusive workplaces? Should language services be a part of your D&I policies?

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