News: Delivering remote language services differently through a pandemic
What’s different about Interpreters Portal?
Delivering services differently
Our aim is to always deliver the right interpreter, via the most appropriate medium, as simply as possible. We encourage language agencies to embrace all forms of remote interpreting in order to deliver the service their clients need for every individual circumstance.
Building business models differently
We believe that there are different, and better, ways to build commercial relationships between users, agencies, and interpreters. These will include models where the value that is added for any particular transaction is what matters, rather than the time on the job. We are also investigating ways where many users can each pay a small subscription for access to a service and so enable us to provide to them access to the interpreters at no additional costs.
Working with interpreters differently
We commit to pay every interpreter accurately and on the same day every month.
Cultivating individual relationships with the interpreters is an integral part of our work. We focus more management time on building and maintaining that trust than we do on any of our other priorities.
We deliver the right interpreter – anytime, anywhere, anyhow.
We’re first class technologists.
We have spent 10 years designing, building and improving a full interpreting service management platform. We handle all aspects of service management to connect the end-user to the right interpreter – every single time. We designed our platform with flexibility in mind which enables us to easily integrate with all new technology standards.
As the language industry adapts to and adopts new technology tools, we constantly modify and improve our platform to incorporate those changes. When we first started out, a decade ago, telephone interpreting was almost our entire focus. These days the trends in the industry are demanding professional interpreters deliver more and more of their services via remote data links.
We make interpreting universally available.
We put the end-user at the centre of everything we do. And in doing this we recognise that the end users of interpreting services are all of the participants in the transaction, including the interpreters! We help language agencies deliver flexible services tailor-made for each set of users. From the consumer who knows nothing about interpreting and has never used a professional language service, to the seasoned user, we put the them at the heart of the experience. We pride ourselves on providing interfaces that are simple and intuitive to any level of user.
Whether you need to deliver a professional interpreter in person, via web link into an online meeting, or ensure all your customers have access to an interpreter on the mobile device in their pocket – we build services to connect end-users with a professional interpreter in as few steps as possible.
We collaborate with everyone. We truly believe that by working closely together technology providers, freelance interpreters, and language agencies can begin to add real value for end-users. We aim to collaborate in everything we do. We help our clients write quotes and tenders to assist them to win business using new and innovative commercial models. We work with the best interpreters throughout the world to help them find more quality assignments.
We’re not shy of working with other technology partners. If we don’t have the skills in house to meet the demands of a specific user, we can integrate our own interpreter management platform with other communications systems. From day one we built our platform with the flexibility to facilitate collaborations and integrations in mind.
We build long-term strategic partnerships.
Our role in the partnership is to provide robust, reliable, modern technology, in order for you to offer competitive services. We are also committed to working every day to recruit, manage, monitor and support a cadre of the best interpreters to specifically support your services. Together, we can jointly deliver the services your clients demand.
Our partnership terms vary from partner to partner, we build the financials around the service you require. Join us in a conversation to see how we can work uniquely together.
Tailored Services for you and your clients
Why is now the time to deliver interpreting differently?
Keep up to date with trends
Delivering Business Models Differently
Introducing language as a service, with our subscription based business model. Making it universally easier to buy, and sell, interpreting services.
Explore some of our work
We care about our industry.
We care about the quality of services that are provided to all end-users across our platform.
We care passionately about the support that we can give to interpreters around the World.
We care about the mutual trust embedded in the relationships we build with our partners.
Every professional freelance interpreter is unique. We recognise that this uniqueness needs to be accommodated when matching interpreters to possible assignments.
Many face-to-face interpreters have no desire to take on remote assignments. On the other hand there are increasing numbers of simultaneous interpreters who want to embrace the opportunities available in the growing market for remote sessions.
We work closely with all interpreters to ensure we understand your individual preferences and only connect you to those services that suit you.
We believe that all interpreters should be paid according to their true value.
We would like to find ways to pay interpreters based on the value they provide for each and every service that they support, and not according to the latest and lowest “pence-per-minute” rate in the market.
We also believe that we should pay interpreters within 15 days of the end of each month, regardless as to whether we have been paid by our partners.
You're in Control
You own your profile on our platform. You have complete control of your interpreting assignments. You control your hours and your pay rates.
Our portal operates 24 hours a day, 7 days a week, 365 days a year but you choose when you want to be available to work, and for whom. You can set your availability status very simply in your account.
The language industry landscape may have changed over the past few months, but the requirement for language services remains as ever strong.
Joining the dots: delivering remote language services, differently and reactively, through a pandemic
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